Question 1

How much does online IB tutoring cost?

Accepted Answer

Pricing depends on the package size and the tutor/teacher level. Lanterna offers flexible packages (from a few hours to larger blocks) starting at £58 per hour. You can view our Prices & packages to learn more. If you’re unsure what level you need, start with a consultation and you’ll be guided to the right option.

Question 2

How do your tutoring packages work?

Accepted Answer

You purchase tutoring hours upfront in a package. Each package includes a set number of credits that you can use for lessons with your tutor. Credits have an expiry window depending on the package (shown on the page).

Question 3

What’s the difference between Standard, Multi, and Flex?

Accepted Answer

Standard: best for one subject and shorter support (e.g., assignments, topic catch-up).Multi: for up to 2 subjects, ideal if you want sustained support across one or two areas.Flex: premium option with unlimited subjects, designed for full-curriculum support and maximum flexibility.

Question 4

How many hours of tutoring do I need for the IB?

Accepted Answer

It depends on your starting point and timeline. As a rough guide:3–15 hours: targeted help (IA/EE planning, weak-topic fixes, exam technique refresh)15–60 hours: consistent support across a term/year for 1–2 subjects60+ hours: full, long-term support across multiple subjects and deadlinesA consultation helps you choose without overbuying.

Question 5

What if I can’t use all my hours before they expire?

Accepted Answer

We recommend using all hours before expiry. Unused hours generally aren’t refundable after expiry, but you can transfer hours to a sibling/family member (and sometimes a friend who becomes a student).

Question 6

What if I’m unhappy after the first lesson?

Accepted Answer

Tell us immediately — we’ll rematch you fast.

Question 7

What’s your refund policy?

Accepted Answer

We have a 100% satisfaction guarantee — if you’re not satisfied, contact us and we’ll resolve it quickly (including a refund in line with our terms of service).

Question 8

Do you have different tutor tiers?

Accepted Answer

Yes: Standard Tier (40+ IB graduates, 7 in the subject they teach), Higher Tier (Certified teachers with an average of 10+ years teaching), and Top Tier (teachers with examiner experience or senior educators).

Question 9

Can I pay in instalments?

Accepted Answer

No — packages are paid upfront.

Question 10

Which tutor tier should I choose?

Accepted Answer

Standard (Graduate) tutors are great for fast, exam-smart progress; higher tier tutors are great for building foundations; top tier is best for reaching the upper-band grades and expert IB insight. If you are unsure our student success advisors can give you the best suggestion based on your goals and requirements.

Question 11

What payment methods do you accept?

Accepted Answer

Standard online payment options (exact methods depend on your checkout region).

Question 12

Can I get an invoice/receipt?

Accepted Answer

Absolutely. You will find a receipt for all the transactions on your student portal.

Question 13

What is your rescheduling/cancellation policy?

Accepted Answer

You can reschedule — rules depend on notice period. You can read our T&Cs or speak to your Student Success advisor to confirm the exact policy.

Question 14

Can I change tutor tiers later?

Accepted Answer

If you would like to switch tiers, please contact your student success advisor and we can guide you through this process.

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